Module Process Engineer

• Resolving significantly complex process/tool issues utilizing systematic troubleshooting methodology (Design of Experiments, Fault detection, Data analytics, etc.). Project Management. Communicate learnings to rest-of-world to strengthen service product packages. • Engages with customers to understand customer roadmap, interpret the technology and service needs and identify opportunities for Applied service engagement. Identify customer high value problems. • Works with service business unit and service products development team in service product development and transfer to customers including on-site optimization. Capture and feedback service learnings to Headquarters. • Serves as liaison between the customer and Headquarters, ensuring clear understanding of customer issues and delivery of applicable service solutions • Works closely with customer and local service team to meet service agreement performance indicators/entitlements.